International Travel

Have cool, will travel!

Did you know?

CompCare has your emergency medical needs covered while travelling outside the borders of South Africa?

This additional service provides CompCare members and their registered dependents with emergency medical cover from Travel Insurance Consultants (TIC), a specialist division of Santam. The service is managed through emergency medical services provider Netcare 911

Cover is provided for no more than 90 days per trip up to a maximum of R5 million per family. Because CompCare’s International Emergency Medical Cover is provided through TIC it is not subject to medical scheme rules. Please note that certain terms and conditions and exclusions apply.

This cover is for medical expenses only and is not applicable to business travel, and is only available to those who are under the age of 65.
It is essential to activate this benefit prior to travelling.

Activating Your International Travel Cover

Please activate your international travel benefit at least two days before travelling by emailing your request to [email protected].
You can also call the TIC helpdesk on the CompCare line on weekdays between 08h00 and 17h00 and between 09h00 and 12h00 on Saturdays on (011) 521 4508.

Obtaining An Insurance Certificate

Once you have activated your international travel benefit your travel certificate can be obtained directly via our website
You are also able to download your policy document onto your cellphone by following these simple steps:

  1. Download the TIC App from Google Store
  2. Once in the app, search for your policy, using your surname and your policy number.
  3. View the policy and download it.

It allows you to view, call the assistance company, and claim in the palm of your hand.

Information Required To Activate CompCare’s International Emergency Medical Travel Cover


Number of travellers


Age of travellers


Departure date


Return date


Area/s of travel


Country of residence




Medical aid number

How To Activate Your Cover In A Medical Emergency While Travelling Abroad

Contact the Medical Services Organisation (MSO) on + 27 11 521 4575. Assistance is available to you at all times, 24 hours a day, seven days a week, 365 days a year. Once you have established contact with us, arrangements will be made to get you to a suitable medical facility where hospital admission will be guaranteed and managed.

The information that will be required from you: Your full name, medical aid number, TIC policy number, location and the nature of your claim.

Submitting A Claim

If you have incurred a claim while travelling and require reimbursement, please submit the claim by contacting the TIC claims department on (011) 521 4000 (during office hours), or by completing a claim form, which is available under “Downloads” on the TIC website. Kindly email the completed claim with supporting documents to [email protected]. Claims can also be submitted online at